Privacy Policy
At bluefrog Plumbing + Drain, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (bluefrogplumbing.com) or opt into our services, including text messaging programs. By using our website or providing your phone number, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect both personal and non-personal information, including:
- Personal Information: Name, phone number, email address, mailing address, and any details you provide when submitting a request or communicating with us.
- Non-Personal Information: IP address, browser type, operating system, website navigation behavior, and referral source.
We collect this information when you:
- Submit a contact form or request a service.
- Communicate with us via email, phone, SMS, or live chat.
- Opt into marketing or promotional messages.
2. How We Use Your Information
- Provide and improve our services.
- Schedule and confirm appointments.
- Process transactions and send receipts.
- Communicate service updates, notifications, and promotional offers (with your consent).
- Enhance website functionality and user experience.
- Comply with legal and regulatory requirements.
3. Messaging Terms & Conditions
By opting into our SMS messaging service, you agree to receive automated text messages regarding:
- Service updates
- Appointment reminders
- Promotional offers
- Account notifications
Message Frequency: Varies based on customer interaction.
Message & Data Rates: Standard messaging and data rates may apply. Check with your wireless carrier for details.
Consent Not Required for Purchase: Opting into messages is not a condition of purchasing any services.
Opt-Out & Help Instructions
You may opt out of receiving SMS messages at any time by texting "STOP." You will receive a final confirmation message and will no longer receive further texts. To re-enroll, sign up again through our website or customer service.
For help with SMS messages, reply "HELP" or contact us at:
Phone: (800) 993-0803
Email: [email protected]
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Transfer of Phone Number
If you change or transfer your phone number, you must opt out of our SMS service by texting "STOP" or notifying us at [email protected].
4. Data Retention & Protection
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we implement best practices, no method of transmission over the internet is entirely secure.
We retain customer data for as long as necessary for business and legal purposes. If you wish to request data deletion, contact us at [email protected].
5. Data Sharing & SMS Opt-In Protection
We do not sell, rent, or share your personal data, including mobile opt-in information, with third parties for marketing purposes. Your information is used only for Bluefrog Plumbing + Drain's internal operations and customer service communications.
We may share your personal data with third parties that assist in providing our messaging services, including platform providers, phone companies, and vendors who help deliver text messages. These third parties are required to protect your information and maintain confidentiality.
6. Cookies & Tracking Technologies
We use cookies on our website to enhance user experience and improve site performance. Cookies help us identify repeat visitors and track site usage, allowing us to optimize our services. Cookies do not contain personally identifiable information.
7. Third-Party Links & Chat Features
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
If we provide live chat services, we may collect:
- Your name
- Email address
- General inquiries
This information is used only for internal purposes and will not be shared with third parties, except as required by law.
8. Your Rights & Opt-Out Options
You have the right to:
- Request access to the personal data we have collected.
- Request correction or deletion of your data.
- Opt out of marketing emails via the "unsubscribe" link in our emails.
- Opt out of SMS messages at any time by texting "STOP."
For any privacy-related inquiries, contact us:
Email: [email protected]
Phone: (800) 993-0803
Mailing Address: Attn: Privacy Officer, 2929 Carlisle Street Suite 100, Dallas, TX 75204
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. By continuing to use our website or services, you agree to the updated terms. We encourage users to review this page periodically to stay informed about our data practices.
For any questions or concerns about this Privacy Policy or how your information is being used, please contact us at [email protected].
