bluefrog Plumbing + Drain®
At bluefrog Plumbing + Drain®, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (bluefrogplumbing.com) or interact with our services. Specific terms governing our text messaging programs are outlined separately in our SMS Terms & Conditions.
By using our website or providing your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect both personal and non-personal information, including:
- Personal Information
- Name, phone number, email address, mailing address, and any information you voluntarily provide when submitting a request, scheduling service, or communicating with us.
- Non-Personal Information
- IP address, browser type, operating system, website navigation behavior, and referral source.
We collect this information when you:
- Submit a contact form or request service
- Communicate with us via email, phone, SMS, or live chat
- Opt in to receive communications
2. How We Use Your Information
We may use your information to:
- Provide and improve our services
- Schedule and confirm appointments
- Process transactions and send receipts
- Communicate service updates, notifications, and promotional offers when you have expressly opted in to receive such communications
- Enhance website functionality and user experience
- Comply with legal and regulatory requirements
3. SMS Communications
If you choose to opt in to receive text messages from bluefrog Plumbing + Drain®, we may send service-related messages such as appointment confirmations, scheduling updates, service notifications, and, where applicable, promotional messages.
Participation in SMS communications is optional and is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
Full details regarding our SMS program, including opt-out instructions and additional disclosures, are available in our SMS Terms & Conditions, which can be viewed at:
For information on how we collect and use personal data, please review this Privacy Policy.
4. Data Retention & Protection
We take appropriate administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we follow industry best practices, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information for as long as necessary to fulfill business, operational, and legal purposes. If you wish to request deletion of your data, please contact us at [email protected].
5. Data Sharing & Protection of Mobile Opt-In Information
We do not sell, rent, or share your personal information, including mobile opt-in data, with third parties for their own marketing purposes.
We may share personal information with trusted third parties that assist in operating our business and delivering services, such as messaging platforms, technology providers, payment processors, and phone carriers. These parties are required to safeguard your information and use it only for authorized purposes.
bluefrog Plumbing + Drain® locations are independently owned and operated. Personal information is used solely for customer service, operational, and communication purposes related to your interaction with the brand or a local bluefrog Plumbing + Drain® location.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance, analyze site usage, and enhance user experience. Cookies help us recognize repeat visitors and understand how our website is used. Cookies do not contain sensitive personal information.
You may modify your browser settings to control cookie usage.
7. Third-Party Links & Chat Features
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
If we offer live chat functionality, we may collect limited information such as your name, email address, and general inquiry details. This information is used solely for internal customer support purposes unless otherwise required by law.
8. Your Rights & Choices
You have the right to:
- Request access to the personal information we maintain
- Request correction or deletion of your information
- Opt out of marketing emails using the unsubscribe link provided
- Opt out of SMS messages at any time by following the instructions in our SMS Terms & Conditions
To exercise your rights or submit a privacy-related inquiry, contact us at:
Email: [email protected]
Phone: (800) 993-0803
Mailing Address:
Attn: Privacy Officer
6270 Morning Star Drive Ste 120
The Colony, TX 75056
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.
For questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at [email protected].
